FAQ

Add your Exclusive Manager, who will send you the information and provide personalized service.

To give you an overview of our shipping process, please follow the steps below:

• Our products are shipped from Hong Kong, China.
• We partner with major international logistics providers, including FedEx, UPS, and DHL.
• Delivery typically takes 5-7 days to reach you.
• Once you confirm your order, we begin preparing the items, which takes about 2 days for packing.
• You will receive a tracking number promptly, and you can track your shipment's progress on 17track.

To ensure full transparency, here's how you can access the COA for our products:

• Contact your Exclusive Manager to obtain the complete COA report for our product.
• You can also have the product tested by any third-party institution for further verification.
• Our product has a purity of over 99% and is subjected to strict quality control standards.
• If the purity does not meet specifications, we immediately discard the batch.
• For your convenience, part of the COA reports are displayed on the homepage.

To ensure quality assurance and transparency, our third-party testing refund policy operates as follows:

• Independent third-party laboratory testing is permitted for verification purposes.
• The official lab report must clearly reference PeptideMakers / peptidemakers.com as the supplier.
• If verified purity is below 99%, you may apply for a refund for the tested batch.
• The tested sample must originate from an unopened product supplied by us.
• Refund requests are reviewed and processed in accordance with our standard refund policy.

In the event of customs inspection or detention, we offer the following resolution options:

• If a shipment is permanently held, customers may choose either a free reshipment or a full refund.
• The final resolution is arranged based on customer preference and case review.
• We work with experienced logistics providers to minimize risk.
• Customers remain responsible for ensuring compliance with local import regulations.

Our minimum order requirements are structured as follows:

• The standard minimum order quantity (MOQ) is one box per product.
• Bulk or customized production orders may require higher minimum quantities.

Private label services are available under the following conditions:

• Factory customization requires a minimum order of 500 small vials (50 boxes).
• Only a limited number of products support full external labeling services.
• Most products support custom printing but not external label application.
• External labeling may significantly increase the likelihood of customs inspection or detention.
• We recommend consulting our support team before placing bulk customization orders.